When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item which you want to claim please send us a picture of the damaged product and explain the problem. Contact us at: firstname.lastname@example.org and we will help you as soon as possible.
The claim shall be made when you discover the defect. Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct.