Customer Service

Payment & Delivery

PAYMENT TERMS
In collaboration with Klarna Checkout we offer invoice payment, part payment, card payment and wire transfer (excluding Norway) for the following markets:



  • Sweden

  • Norway

  • Finland

  • Germany


For all other markets, we accept the following payment methods:



  • Card payment (Mastercard, VISA och American Express)

  • PayPal


When entering your personal information, you will be identified in Klarna Checkout and see the available payment methods. Regardless of which payment method you choose, Klarna or any of their partners are fully responsible for the transaction. If you should have any questions about your payment we ask you to first and foremost contact Klarna at +468 120 120 10 or through their customer service.


All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.


INVOICE
Your invoice will be created as soon as your order leaves our warehouse. The payment terms are 30 days on the standard invoice, with no additional invoice fee. Your invoice will be sent to the e-mail address you enter at the checkout. If you choose a campaign invoice the invoice fee stated in the checkout will be applied.
A credit check is not required through Klarna Checkout, this is only done if required depending on which payment method you have chosen. Credit checks made by Klarna do not affect your credibility and cannot be seen by other institutions that require credit checks about you, e.g. banks.


RETURNS WHEN PAID WITH INVOICE
If you send any items in return you can postpone the due date on your invoice through :My Klarna. Your invoice will be adjusted and a return fee will be added whether you make a partial or full return.


DELIVERY TERMS
The Web Shop operates Monday to Friday with exception for Swedish public holidays. At the moment we can accept orders from all EU countries (with exception of Czech Republic and Slovakia), Isle of Man, Monaco, Norway, Switzerland, United Kingdom, The Aland Islands, Faroe Islands, Jersey, Guernsey, Gibraltar, the United States, Canada and Australia. We hope that we can ship to other countries in the near future.


An estimated delivery time for your country is shown at checkout. Please note that the delivery time is a guideline, we disclaim all responsibility for any delays in delivery. During our sale the delivery time may be slightly longer than usual. When your order leaves our warehouse you will receive a shipping confirmation by e-mail with your tracking number so that you can follow your order.


DELIVERY TIME, SHIPPING FEE, TAX
We always offer one free shipping alternative.


• DHL Express Worldwide
• UPS Standard
• UPS Express Saver
• Budbee Home Delivery
• Budbee Box
• Schenker Service
• Bring


Please note that depending on your shipping region, your selection of couriers may change.


NORWAY
Free shipping for orders over 699 NOK. All prices in the web shop are displayed included with all taxes and duties as well as VAT.


COUNTRIES OUTSIDE EU
Unless stated otherwise in the checkout, all prices in the web shop are displayed exclusive of all taxes and duties as well as VAT. Orders may be subjected to local taxes, UPS outlay provision and/or import duties, which are imposed by your local customs authority.


When your order to Switzerland, Åland, Faroe Islands, has been shipped you will receive an invoice from UPS within 10 days. When ordering to Canada you will have to pay for toll and tax before UPS deliver the order to you. The final cost include the tax applied in your country as well as customs duty for your specific items. All orders are shipped with UPS and will be delivered to the address you entered in the checkout.


Contact

Our dedicated customer service is here to help you Monday – Friday 9.00–17.00 CET. If you can't get your question answered through our FAQ, you are welcome to contact us.

E-mail: [email protected] Phone: +46-8-522 28 552 Our customer service is closed:

Monday, December 26, Boxing Day Friday, January 6 Friday, April 7, Good Friday Monday, April 10, Easter Monday Monday, May 1 Thursday, May 18 Tuesday, June 6 Friday, June 23

 

Free 3-6 day delivery to Switzerland


Free 3-6 day delivery to Switzerland


Switzerland
Switzerland