Customer Service

Return Policy

You have the option to return your order within 14 days after you have received the order. In additions, and regardless of whether the 14 days has expired, if we send you a faulty or incorrect product, you are entitled to return the product to us. You should notify us as soon as you become aware of any defect and return the product as soon as reasonably possible. You will receive a full refund for the item/s. If the complete order is returned the refund will include shipping costs. As soon as we have received the return we will inform you by email.

You will receive your refund via the same means used to make your purchase.
The returned item must be in perfect condition placed in its original packaging. This means that the item is new, unused and has its price tag and label fully intact.

We prefer that items are returned through Odd Molly return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

How to return

Sweden
1. Place the item in the original package.
2. Fill out the return form and include it in the package.
3. Attach the return label on top of the package.
4. Return the package to the Schenker delivery point.
5. The return cost will be deducted from the refund.

Returns from outside of Sweden
1. Place the item in the original package.
2. Fill out the return form and include it in the package.
3. Attach the return label on top of the package.
4. Visit www.ups.com and click on “contact UPS”
5. Call UPS customer service to arrange a collection.
6. The return cost will be deducted from the refund.

Important information for countries outside of EU
Please fill in the three Proforma Invoice For Return Of Goods that you received with your package. Please save the tracking number to be able to claim the sales tax and the customs duty.

How to claim your sales tax and customs duty:
Contact your local UPS office to receive your customs declarations number. They will ask you for your tracking number (written on your return label). When you have received your custom declarations number please contact customs service in your country.

Return costs
Sweden: 39 SEK
Denmark: 75 DKK
United Kingdom including Isle of Man: 8 GBP
Countries within EU including Monaco: 10 EUR
Norway: 150 NOK excl. VAT
Switzerland: CHF 30 excl. VAT
The Aland Islands: 10 EUR excl. VAT
Faroe Islands: 75 DKK excl. VAT
Jersey, Guernsey and Gibraltar: 8 GBP excl. VAT
Andorra, San Marino: 10 EUR excl. VAT
United States: 35 USD excl. VAT

If you have any questions about returns please call us at customer service, we are happy to help: customerservice@oddmolly.com