You have 14 days to return part of or the full order placed on our official Odd Molly webshop. This applies to full-price items as well as items on sale.

Choose your return portal

Please choose the return portal that matches the country your order was delivered to.

Other EU countries
Open the EU return portal

Denmark
Open the Danish return portal

Sweden
Open the Swedish return portal

Germany
Open the German return portal

Norway
Open the Norwegian return portal

Your return must be created in the return portal for the country your order was originally delivered to.

Returns from the United States

Customers in the United States have 22 days from the date they receive their order to notify us that they wish to make a return. Before sending the parcel, customers must contact Customer Service at [email protected] to receive the return address, instructions and required customs documents.

Return shipping must be arranged and paid for by the customer. Please do not send your parcel before receiving the required documents and instructions.

How to make a return

If you wish to return or exchange an item, or if something is wrong with your item, please visit the correct return portal above. You can also find the link to the return portal in your order confirmation.

Enter the e-mail address used when placing the order and your order number. Then select the item or items you wish to return.

Customers in Denmark, Sweden and Norway  will receive a QR code by e-mail. Show the QR code at the parcel shop, where your return label will be printed for you.

Customers in all other countries, excluding the United States, will receive a return label by e-mail. Please print the label and attach it clearly to the outside of the parcel.

Remember to get a receipt when handing in your parcel. This is your proof of return if the parcel is lost during transport.

Return fees

Denmark: 49 DKK
Sweden: 99 SEK
Norway: 199 NOK
Germany: 15 EUR
Other EU countries: 20 EUR
United States: Return shipping is arranged and paid for by the customer.

The applicable return fee will be deducted from your refund once your return has been processed. Customers in the United States pay the carrier directly.

Exchanges

We offer one free online exchange. Exchanges are created through the return portal. Instead of choosing return, please select exchange.

You can exchange your item for another size or colour, subject to availability.

Online exchanges are not currently available for customers in the United States.

What can cause a return to be denied?

A return may be denied if the item is returned too late, or if the item is not in the same condition as when you received it.

Items must be returned unused, unwashed and with original tags and hangtags attached. Items must not have been exposed to smoke, perfume, strong odours or pet hair.

If the return conditions are not met, we may refuse the return or deduct a decrease in value from your refund.

Refund

Once we have received and processed your return parcel, the refund will be issued to the same payment method used for the original purchase.

Return processing normally takes 5–10 business days from the day we receive your parcel. Please note that it may take additional time before the amount appears in your account, depending on your bank or payment provider.

Delayed or missing refunds?

If you have not received your refund, please start by checking your bank account. Then contact your bank or payment provider, as it may take some time before the refund is officially posted.

If you have done this and still have not received your refund, please contact us at [email protected].

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you, or a third party indicated by you, receives the goods.

If your order contains multiple items delivered separately, the withdrawal period expires 14 days after you receive the last item.

The withdrawal deadline is met if you notify us of your return before the withdrawal period has expired.

Questions?

If you have any questions about returns, exchanges or refunds, please contact our customer service at [email protected].