You have 14 days to return part of or the full order placed on our official Odd Molly webshop. This applies to full-price items as well as items on sale.

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you, or a third party indicated by you, receives the goods.

If your order contains multiple items delivered separately, the withdrawal period expires 14 days after you receive the last item.

The withdrawal deadline is met if you send your return before the withdrawal period has expired.

How to make a return

Returns must be created through our return portal. Please choose the return portal that matches the country your order was delivered to.

Norway
Open the Norwegian return portal

All other countries
Open the Odd Molly return portal

Enter the e-mail address used when placing the order and your order number. Then select the item or items you wish to return.

Customers in Norway will receive a QR code by e-mail. Show the QR code at the parcel shop, where your return label will be printed for you.

Customers in all other countries will receive a return label by e-mail. Please print the label and attach it clearly to the outside of the parcel.

Remember to get a receipt when handing in your parcel. This is your proof of return if the parcel is lost during transport.

Return fees

Denmark: 49 DKK
Sweden: 75 SEK
Norway: 199 NOK
Germany: 10 EUR
Other EU countries: 10 EUR

The return fee will be deducted from your refund once your return has been processed.

Returns in physical stores

Online orders can be returned in our open Mollys Collective stores, but the return must still be created online through our return portal before the item is handed in.

When returning an online order in store, you must provide the store staff with your order number and RMA/return number.

Returning an online order in store costs 19 DKK. The fee will be deducted from your refund.

The store cannot refund the amount directly at the till, as online orders are refunded through our online payment system.

Exchanges

We offer one free online exchange. Exchanges are created through the return portal. Instead of choosing return, please select exchange.

You can exchange your item for another size or colour, subject to availability.

If the requested size or colour is no longer available when your return is processed, we will contact you or refund the item.

Return condition

A return may be denied if the item is returned too late, or if the item is not in the same condition as when you received it.

Items must be returned unused, unwashed and with original tags and hangtags attached. Items must not have been exposed to smoke, perfume, strong odours or pet hair.

If the return conditions are not met, we may refuse the return or deduct a decrease in value from your refund.

Refunds

Once we have received and processed your return parcel, the refund will be issued to the same payment method used for the original purchase.

Return processing normally takes 5–10 business days from the day we receive your parcel. Please note that it may take additional time before the amount appears in your account, depending on your bank or payment provider.

Original shipping costs are not refunded unless otherwise required by applicable law.

If your payment card has expired or been replaced, please contact your bank to ensure the refunded amount is transferred correctly.

Delayed or missing refunds

If you have not received your refund, please start by checking your bank account. Then contact your bank or payment provider, as it may take some time before the refund is officially posted.

If you have done this and still have not received your refund, please contact us.

Customer service

E-mail: [email protected]
Phone: +45 36 99 30 00