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Frequently asked questions

Here you can find answers to the most frequently asked questions.


How do I search for a product?

In the navigation menu on top of the website you can browse through the various categories available. If you know the product name or article number you can use our search function in the top right corner of the page.

I cannot find a certain item in your web shop, is there any chance I may find it elsewhere?

The best way to get a hold of items that are not available in our web shop is to contact our customer service. You can call us at +46-8-522 28552 or send an e-mail to customerservice@oddmolly.com. We can help you locate a store close to you that have ordered the item you are looking for. If the item is sold out we will do our best to find a similar style for you.

Where can I find a size chart?

Our sizes range from 0 – 4, where 0 = XS and 4 = XL. Please read our Size Guide for more information.

What size is the model wearing on the images?

Our models are 175 cm tall and always wear a size 1 when the garment size ranges between 0 – 4, and one size or 1/2 when applicable.

Does the pillowcase come with a pillow?

No it does not.

Do I have to buy my bikini as a set?

No, our bikinis are sold separately as bottoms and tops. You can mix and match all colors and sizes as you like.

How do i take care of my rain boots?

Odd Molly rain boots are made of natural rubber so the easiest way is to clean the boots by rinsing them under lukewarm water. Use a soft sponge and ordinary soap, then wipe them dry using a soft cloth.
Also keep them out of strong sunshine and high temperatures as this can affect the colour of natural rubber. You can also use a silicone-based oil on them from time to time, such as silicone spray or silicone sticks for rubber boots.


I am experiencing issues when trying to place an order on your website. What can I do?

Our website supports most common web browsers; just make sure that you have an updated version. Please note that if you have an old version of a web browser, it may not be compatible with our website and all functions will not work properly.

1. Clear your web browser’s cache. Go to your browser’s options/settings and clear browsing data/cache.

2. Try another web browser, if our website doesn’t support the one you are using.

3. Try another payment method, and remember to accept our terms and conditions before pressing “Buy”.

Is it safe to order online?

For your online safety, we utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online, that allows encryption of your potential sensitive information, such as your name and address and critical sensitive information, such as credit card information.

Your information will be encrypted from the moment you enter it and your sensitive information will not be saved on a public server. That means that the information passed between you and us cannot be read in the event someone else intercepts it.

The SSL technology provides an authentication that assures your browser that your data is being sent to the correct server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks the transferred data has not been altered.

Did my order go through successfully?

Once your order has been approved, you will receive an order confirmation with your details by e-mail (check your junk mail too). The order confirmation will be sent to the e-mail address you entered at the checkout. If you are unsure about whether your order has been successfully placed you can always contact us at +46-8-522 28 552 or send an e-mail to customerservice@oddmolly.com.

Can I make any changes in my shopping bag?

In the top right corner on the website you will find the shopping bag icon, hold your mouse over the symbol and press “Checkout”. Under “Your order” you will find the items that you have placed in your shopping bag. Below the product’s name you will find the color and size chosen.

If you wish to:

1. Change the quantity, press the number next to “Quantity” and type how many pieces you wish to purchase. Press enter and the grand total will be updated accordingly.

2. Remove a product from your shopping bag; type 0 next to “Quantity” and press enter, or simply press X to the right of the product and the item will be removed.

3. Change size, you have to remove the chosen product from your shopping bag and add the product again in the desired size.

A product added to my shopping bag suddenly disappeared at the checkout. What happened?

The products placed in your shopping bag will be reserved once the purchase is complete. If another customer completes their order before you do, there is a possibility that a popular style is sold out when you reach the checkout.

Can I cancel my order once it is completed?

When an order is completed the handling process starts immediately. If you wish to cancel your order contact us immediately at +46-8-522 28 552 or at customerservice@oddmolly.com and we will do our best to help. Please note that cancellations are only possible during a very limited time after an order has been placed, so we cannot guarantee that it can be done.
During our sale we are unable to cancel any orders.


Which payment methods do you offer?

We accept the following payment methods: Credit card (MasterCard, Visa, American Express) PayPal, invoice and direct payment. When choosing PayPal, make sure that the address registered to your PayPal account matches with the address you enter in the checkout. When choosing invoice an additional invoice fee of 29 SEK will be added to your order.

For more information please read our Payment terms

Can I use my gift card purchased online in any Odd Molly store?

If the gift card is purchased online it can only be used in our web shop.

I received a voucher/gift card, how can I use it on an order?

At the checkout, press “Add voucher” and enter your voucher code (on your gift card you will find a combination of numbers and letters). Press “Add” and you will see that your voucher/gift card has been applied to your order.

I want to add a voucher but it doesn’t work, why?

Make sure that the items added to your shopping bag fulfill all the criteria for the given voucher. Please note that most vouchers cannot be combined with other offers and can only be redeemed once per customer. We cannot apply any vouchers on already placed orders.

I ordered an item that is now on sale. Can you adjust the price in retrospect?

Unfortunately not. Our sales and promotions are always predetermined, during a limited period of time. We always do our very best to help our customers with different types of inquiries, but if you have purchased an item outside this time frame we cannot provide a partial refund.

I want to pay by invoice but it doesn’t work, why?

We currently only offer invoice to our Swedish and Finnish customers. If your purchase is not approved, it may be due to several reasons:

1. You have entered your social security number improperly. Please note that your social security number has to match with the address where you are registered as a resident.

2. To choose invoice as a payment method you have to be at least 18 years old.

3. You have exceeded the credit limit at Qliro.

4. You are denied credit. Qliro will make a credit assessment of you, before you are granted to pay by invoice.

If you have any further invoice questions please contact Qliro at kundservice@qliro.com or at +46-(0)8-40 900 300.


What is your delivery policy?

Orders are shipped Monday to Friday with exceptions for Swedish public holidays. The delivery time in Sweden is estimated to 1 -4 workdays. Delivery time for all other countries is estimated to 4 - 7 workdays. Please be aware that the delivery time may be slightly longer during our sale. For more information, please read our Delivery Terms

Where is my order?

When your order is shipped you will receive a shipping confirmation by e-mail with a tracking number so that you can track your order. Swedish customers can track their orders through Schenker or Postnord. All other customers can track their order through UPS. Please note that it can take up to 24 hours after you have received the shipping confirmation until you can follow your order.

How will I receive my order?

Sweden: When your order has arrived at the delivery point you will receive a notification from Schenker or Postnord by e-mail with information how to collect your package. Don’t forget your identification card. If you have further delivery questions, please contact Schenker at +46 (8)-522 28540 or Postnord at +46 (0)771-33 33 10.

All other countries: Your package will be delivered to the address you provided when placing your order. To find UPS contact information please visit UPS and select which country you are from.

For more information, please read our Delivery Terms

Can I change delivery address on an already placed order?

It depends on how far your order is in the handling process, but we will do our best to help you. When your order has been shipped you can contact our customer service at +46-8-522 28 552 or at customerservice@oddmolly.com and we will help you to redirect your package to the right address by contacting the chosen carrier. Please have your order number ready and the correct delivery address.

I received another item than the one I ordered, what should I do?

Please contact our customer service as soon as possible at +46-8-522 28 552 or at customerservice@oddmolly.com and we will help you.

I received a defect item, what should I do?

When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item please send us a picture where we can clearly see the defect and explain the problem. Please send the picture attached in an e-mail to customerservice@oddmolly.com and we will get back to you as soon as possible. Your claim shall be made directly when you discover the defect. We only accept claims that are caused by manufacturing faults. Products that are damaged as a result of daily wear are not considered to be faulty.

If we agree to accept your claim we will send you a new return label by e-mail to use when sending back the faulty garment. Please do not use the return label provided in your package, as general returns and faulty garments are handled separately.


I want to change a product to another size or color. How should I do?

At the moment Odd Molly cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following our Return Policy. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size or color, please place a new order.

Can I exchange an item in your Boutiques?

Yes! You can change an item ordered in our web shop to another size or colour in any of our Boutiques (excluding Outlets and Shop-in-shops). Bring your order confirmation as a receipt. Please note that you cannot return your items for a full refund in our Boutiques. If you wish to return your items for a full refund, send them back to us by following our Return Policy.

What is your return policy?

You may return your order within 30 days after you have received the order, provided that the product is in its original condition and with all labels attached. The item may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

If the complete order is returned the refund will include shipping costs (the return cost will be deducted from the total). You will receive your refund via the same payment method used to make the purchase.

For more information, please read our Return Policy.

I have returned a product. When will I receive my refund?

It may take up to 14 days from the day that you have returned your product until you will receive your refund. During our sale period the handling time may be extended with a few days. As soon as we have handled your return you will receive an automated confirmation by e-mail.

Can I send back items from different orders in the same package?

Yes, but make sure to include information about exactly which order the returned items belong to. Please note that regardless if you send back multiple orders in one package, one return cost will still be applied to every individual order.

The return cost includes handling and administration, and not only the freight. For more information, please read our Return Policy.

Can I return an order purchased in your web shop in any Odd Molly store?

Unfortunately this is not possible. We are continuously working on improving and simplifying our web shop's functions in order to give our customers the best shopping experience, and hopefully this is something we can offer in the near future.

I used a gift card/bonus check on an order that I wish to return. How will I be refunded?

If you send back your complete order in return, we will create a voucher with the same value that your gift card/bonus check was issued in.

Can I try on my bikini bottom/underwear, and still return it?

You may return your bikini bottom provided that it is in its original condition with all labels and the protective plastic still attached. If you wish to return underwear they have to be sealed and in its original condition. The items may not be worn, washed or altered in any way.

Odd Molly Club

I cannot log in to my account. How can I get a new password?

Press Login at the top of our website and press “Forgot password?”. Enter the e-mail address that you have registered to your account and you will receive an e-mail with a link. Press the link (or open the link in a new window) and enter a new password.

How do I use my bonus check?

1. Log in to your account with your e-mail address.

2. Add the products to your shopping bag and go to the checkout.

3. Press “Add voucher”, and enter the 12-digit code (you will find this under the barcode on your bonus check).

4. Press “Add” and your discount will appear above the grand total.

How do I unsubscribe from your newsletters?

Scroll down to the bottom of the newsletter, and simply press unsubscribe.