You may return your order (including items on sale) within 30 days after the parcel has arrived to the access point. We charge a return fee that will be deducted from your refund. The product needs to be in its original condition with all labels attached, the item may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.
Underwear may be returned, provided that they are sealed and in its original condition. We reserve the right to refuse any returns where the seal is broken, for hygienic reasons.
HOW TO RETURN
– Register your return here.
– Attach the enclosed return label to your package.
– Leave your package at the nearest post office. Don't forget to save the receipt from your post office, in case you need to track your package.
You must follow all of these steps. If step 1 has not been completed, we have the right to deny your return and the repayment of your product. You have 30 days to decide whether you want to keep your products, counting from the day you received your package.
The products must be sent back in the original condition and in their original packaging with labels and tags left. You will receive a confirmation when we have received your return. If you have already paid for the item, we will transfer a full refund as soon as possible.
If you have any questions, don't hesitate to contact our customer support, [email protected].
A return cost will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order. You will receive your refund via the same payment method used to make the purchase. It may take up to 14 days from the day that you have returned your product until you will receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return you will receive an automated confirmation by e-mail.
If you have made your purchase via invoice via Klarna and are going to make a return, we recommend that you go to Klarna's portal and report your return. Once you have done this, your invoice will be paused for 21 days / until we have registered your return. When we have registered your return, Klarna will be notified immediately and will update and send out your new invoice by email.
USE OUR RETURN LABEL
We strongly recommend that you use the return label provided. This way, we can keep track of your package until it has arrived at our warehouse. In the unlikely event that a package is lost or damaged, you will still be refunded. The return label is valid 30 days after the parcel has arrived to the access point. If you did not receive a return label in your package, please contact our customer service and we will send you one.
Odd Molly is not responsible for any packages that are sent with another return label than the one provided by us. If you choose to use another courier you are responsible for the package and its items until it arrives at our warehouse. If you send back your return with another courier please notify our customer service in advance at [email protected]. Make sure to include correct information about which order you are sending back and which items that are enclosed.
IMPORTANT INFORMATION FOR COUNTRIES OUTSIDE OF EU
If your order is shipped with UPS, you can only return your goods with UPS, or else you will not be able to claim sales taxes and customs duty. In order to proceed with your return please fill out the three Proforma Invoice For Return Of Goods that you received in your package. All three copies can either be put in a plastic pocket attached to the package or you can give them to the driver when picking up or leaving your package on the UPS access point
Please save the tracking number (written on your return label) to be able to claim the sales tax and the customs duty.
Contact your local UPS office to receive your customs declarations number. They will ask for your tracking number. When you have received your custom declarations number please contact customs service in your country.
Sweden: 39 SEK
Denmark: 75 DKK
United Kingdom including Isle of Man: 8 GBP
Countries within EU including Monaco: 10 EUR
Norway: 150 NOK excl. VAT
Switzerland: CHF 30 excl. VAT
The Aland Islands: 10 EUR excl. VAT
Faroe Islands: 75 DKK excl. VAT
Jersey, Guernsey and Gibraltar: 8 GBP excl. VAT
Andorra, San Marino: 10 EUR excl. VAT
United States: 35 USD excl. VAT
Canada: 35 CAD excl. VAT
Australia: 40 AUD excl. VAT
Please note that we charge return cost per order and not shipping.
If you have any questions about returns please contact our customer service, we are here to help you: [email protected] or +46-8-522 28 552.
Odd Molly cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size or color, please place a new order.
FREE RETURNS IN STORE
You can return items ordered from our web shop in any of our Swedish Odd Molly stores (excluding NK, Åhléns and outlets) within 30 days. Bring your order confirmation as a proof of purchase. You will receive your refund via the same payment method used to make the initial purchase.
RETURNS OF GIVEAWAYS
If you have placed an order and received a “Giveaway” this should also be returned in case you want to return your order in full. If you keep more then 50% of your order you may keep your “Giveaway”. If more then 50% of the order is returned and the “Giveaway” is not, we will deduct the value of the “Giveaway” on your refund.
When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item please send us a picture immediately where we can clearly see the defect and explain the fault. Send the picture attached in an e-mail to [email protected] and we will get back to you as soon as possible. Your claim shall be made directly when you discover the defect, within a reasonable time. We only accept claims that are caused by manufacturing faults. Products that are damaged as a result of daily wear are not considered to be faulty. We can only handle faulty garments from orders that are purchased in our web shop.
If we agree to accept your claim we will send you a new return label by e-mail to use when sending back the faulty garment. Please do not use the return label provided in your package, as general returns and faulty garments are handled separately.
Right now we're experiencing really high demand, the response time can therefore be a bit longer than usual! For faster assistance with your errand, please feel free to chat with us on our website or call us directly.
Our dedicated customer service is here to help you Monday – Friday 9.00–17.00 CET. If you can't get your question answered through our FAQ, you are welcome to contact us.
E-mail: [email protected] Phone: +46-8-522 28 552