Customer Service

Return & Exchange

Please note that we charge for returns per order and not per delivery. For more information on how to pack your return, read below.


Register your return here.


RETURN FEE
Switzerland: CHF 30
Canada: 35 CAD
Australia: 40 AUD
United Kingdom including Isle of Man: 8 GBP
Jersey, Guernsey and Gibraltar: 8 GBP
United States: 35 USD
San Marino: 10 EUR
Faroe Islands: 75 DKK
The Aland Islands: 10 EUR
Countries within EU including Monaco: 10 EUR
Sweden: 39 SEK
Norway: 150 NOK
Denmark: 75 DKK
Germany: 10 EUR
Finland: 10 EUR


Postnord/Schenker/Bring/UPS:
1.Place the product in its original packaging.
2.Fill in the return form and place it inside the package
3.Attach the enclosed return label to your package
4.Leave your package at the nearest post office. Don't forget to save the receipt from your post office, in case you need to track your package.


DHL:
1.Place the product in its original packaging.
2.Fill in the return form and place it inside the package
3.Attach the enclosed return label to your package
4.Leave your package at the nearest post office. Don't forget to save the receipt from your post office, in case you need to track your package.
5.If you want to book home pickup, follow this link: https://mydhl.express.dhl/


Budbee:
1.Place the product in its original packaging.
2.Register your return via the text message you got with the order confirmation or in Budbee's app. Note that orders made with Budbee don't need a return label on the parcel.


You must follow all of these steps. If step 1 has not been completed, we have the right to deny your return and the repayment of your product. You have 30 days to decide whether you want to keep your products, counting from the day you received your package. You will receive a confirmation when we have received your return.


Returns without return label - United Kingdom including Isle of Man:
When returning a product, you will be provided with specific documents in order for your package to pass through customs.
You will receive the following in an attachment by email once you register your return – Register your return here.
-Return label
-3 Copies of the commercial invoice. One of these copies needs to go inside the package, one is to be given to UPS when you drop off your package, and one is for you to keep.
-Leave the return at your nearest UPS Access point.


The products must be sent back in the original condition and in their original packaging with labels and tags left. We have the right to deny your return if it is not approved in our quality control. If you have already paid for the item, we will transfer a full refund as soon as possible.


REFUND
A return cost will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order. You will receive your refund via the same payment method used for the purchase. It may take up to 14 days from the day of return until you receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return, you will receive an automated confirmation by email.


INVOICE WITH KLARNA
If you have made your purchase via invoice via Klarna and are going to make a return, we recommend you to go to Klarna's portal and report your return. Once you have done that, your invoice will be paused for 21 days/until we have registered your return. When we have registered your return, Klarna will be notified immediately and will update your invoice.


Odd Molly is not responsible for any packages sent with another return label than the one provided. If you choose another courier, you are responsible for the parcel and its items until it arrives at our warehouse. If you send back your return with another courier, please notify our customer service in advance at [email protected]. Make sure to include correct information about which order you are sending back and which items are enclosed.


SWIMWEAR
Swimwear can be returned as long as the packaging is unbroken and the products are in their original condition. Due to hygienic reasons, you cannot try on our swimwear.
The transparent plastic bag that the swimwear comes in serves as the seal. We reserve the right to refuse returns in broken packaging.


EXCHANGES
Odd Molly cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size or color, please place a new order.


RETURNS OF GIVEAWAYS
Odd Molly cannot administrate exchanges of items purchased from our webshop. Return the ordered item by following the instructions above. As soon as we have handled your return, you will receive a refund via the same payment method used to make the purchase. If you wish for another size or color, you need to make a new order.


FAULTY GARMENTS
When we ship your items, we do our best to ensure they are in perfect condition. However, if you receive a damaged item, please send us a picture and an explanation of the fault, where we can clearly see it. Send the picture as an attachment to [email protected], and we will get back to you as soon as possible. Your claim must be made within a reasonable time from when discovering the fault. We only accept claims that are caused by manufacturing defects. Products that are damaged as a result of daily wear are not considered to be faulty. We can only handle faulty garments from orders purchased on our webshop.


If we agree to accept your claim, we will send you a new return label by e-mail to use when sending back the faulty garment. Please do not use the return label provided in your package, as general returns and faulty garments are handled separately.


If you have any questions about returns please contact our customer service, we are here to help you: [email protected] or +46-8-522 28 552.


Contact

Our dedicated customer service is here to help you Monday – Friday 9.00–17.00 CET. If you can't get your question answered through our FAQ, you are welcome to contact us.

E-mail: [email protected] Phone: +46-8-522 28 552

 

Free 2-5 day delivery to Gibraltar


Free 2-5 day delivery to Gibraltar


Gibraltar
Gibraltar