Terms of service

Odd Molly, owned by Molly’s Collective Aps, Krogenbergvej 15A 3490 Kvistgaard, Denmark. CVR: 36490411.
(please note, that for return packages, please send your order to our web warehouse. The address is Molly’s Collective Aps, HAL 3, Krogenbergvej 15A, 3490 Kvistgaard.)

Reservations are made for sold out items. If this by any chance happens, we will make sure to contact you immediately by e-mail to let you know. The money for the item which is out of stock will not be deducted from your order. If you have more styles on your order, the rest of the styles will be shipped and the money for those items will be deducted when the order is shipped.

If you have any questions, you are welcome to contact our customer service by e-mail customerservice@mollyscollective.com and we will help you in the best way we can, as soon as possible. If you have urgent questions and want a quick response, you can use our chat robot function. You will find the Chatbot in the bottom of the webpage.

We hope you will contact our customerservice team first to see if we can find a solution if you have a complaint.

If you wish to follow through, a complaint about a product or service purchased from us can be submitted to the Portal of the EU Commission here. When submitting your complaint, please enter our e-mail address: customerservice@mollyscollective.com. Please use this link for more informations: http://ec.europa.eu/consumers/odr/.  

Learn more about our store's safe checkout experience (powered by Shopify) here.